Synthetix Cloud v2.0I

Thomas CaseySynthetix Documentation Team

Created Tue, 28 Nov 2017 00:00:00 UTC

Attachment Auto-Scroll: Fixed an issue where receiving attachments caused chat auto-scroll to fail.
Previous Communications: Resolved an issue where previous communications were incorrectly merging across multiple chats.
Multi-Session Chat Acceptance: Fixed infinite loading when accepting a chat from an additional session.
Duplicate Inactivity Messages: Prevented multiple inactivity messages from being sent.
About Screen Display: Fixed incorrect “false” values appearing on the About screen.
Small Screen & IE Fixes: Resolved issues where the team list or knowledge pane could disappear on very small screens, after resizing, or in Internet Explorer.
Incoming Chat Invites: Fixed reliability and display of incoming chat invitations.
Message Recovery After Crash: Improved handling of sent messages following a system crash.
Sidebar & Team Messaging: Fixed minimising and layout issues with the sidebar and team messaging panels.
Password Setup Issue: Fixed a bug where the wrong message displayed and the password field auto-filled with an old password during initial setup.
Chat Head Dialog (IE11): Fixed chat head dialog issues in Internet Explorer 11.
Login Elsewhere Notification: Fixed the “Check” option not functioning when notified that the user was logged in elsewhere.
Login Error Handling: Improved error handling and feedback during failed login attempts.

Operator Slot Limits: Operators can no longer exceed their maximum allowed chat capacity.
Max Slot Transfers: Transfers to operators at maximum capacity are now correctly blocked.
Session Slot Overload Fixes:
- Fixed infinite loading in Desktop Chrome when max chat slots are exceeded.
- Fixed infinite loading when answering chats in a second browser session while logged in as the same user.

Module Sync Fix: Resolved issues with module synchronisation across sessions.
Group Chat Invitations: Fixed an issue where invitation prompts appeared for all participants instead of only the intended recipients.
Chat Participant Cleanup: Transferring a chat into a queue now correctly removes the agent from the participant list.

Live Chat Time Accuracy: Fixed an issue where the first login incorrectly offset live chat timestamps.
Password Reset Flow: Fixed a bug where the page would reset during first login password setup.

Team Messaging Spacing: Improved spacing and readability in team messaging chats.
Chat Duration Display: Chat duration is now persistently displayed on screen during conversations.
Chat Head Context Menu: Fixed behaviour and reliability of the chat head context menu.
Main Product Icons: Improved visual separation and clarity of primary product icons.
The Crown Icon: Fixed display and behaviour issues related to the crown indicator.

Announcement & Notification Counts: Fixed incorrect badge counts.
Improved Live Chat Notifications: Added more real-time in-chat status notifications to keep agents informed of system events.

Lazy Loading: Contact history now loads progressively for better performance.
Server-Side Filtering: Contact history filters are now processed on the server for improved speed and accuracy.

Cleaned Up Team Skills Display: Improved the display and organisation of skills within the team menu.

Emoji Correction: Fixed unwanted auto-correction of certain words into emojis.