Synthetix Cloud / Patch
- Synthetix Cloud v5.8.3
Flow Viewer Display Improvements We've improved the Flow Viewer to provide a smoother and more consistent experience when navigating decision flows. What changedThe background grid now adjusts automat...
Tuesday, 18 August 2026
- Synthetix Cloud v5.8.2
User Filtering and Pagination Fix We've resolved an issue in Admin Users where applying a filter from later pages could incorrectly show an empty user list. What changedPagination now resets correctly...
Thursday, 13 August 2026
- Synthetix Cloud v5.8.1
Video Calling Improvements We've enhanced video calling with new configuration options, improved agent availability controls and a more flexible administration experience. What changedNew configuratio...
Wednesday, 5 August 2026
- Synthetix Cloud v5.7.3
Decision Tree Preview Toggle Users can now choose whether to display the decision tree minimap when viewing eligible knowledge articles. What changedA new option has been added to show or hide the dec...
Tuesday, 21 July 2026
- Synthetix Cloud v5.7.2
Improved Video Call Completion We've enhanced the way video calls are finalised to provide a more reliable experience when ending conversations and saving recordings. What changedVideo calls now compl...
Monday, 20 July 2026
- Synthetix Cloud v5.7.1
Release Information and Licensing Updates We've updated release information links and refreshed third-party licensing information across the platform. What changedLinks to release notes and product up...
Friday, 17 July 2026
- Synthetix Cloud v5.5.1
Flow Viewer A new Flow Viewer has been added to make it easier to view and manage flows within the platform. What changedUsers can now access a dedicated Flow Viewer from the platform interface.Flow i...
Thursday, 25 June 2026
- Synthetix Cloud v5.4.6
Chat Navigation Update We've improved chat navigation so that breadcrumb information stays aligned with the latest chat details. What changedChat breadcrumbs now update when chat details change.Naviga...
Monday, 22 June 2026
- Synthetix Cloud v5.4.5
Feedback Empty State Improvements We've improved the feedback experience when no feedback questions have been created yet. What changedA clearer empty state is now shown when there are no feedback ite...
Thursday, 18 June 2026
- Synthetix Cloud v5.4.4
Emoji Picker Improvements We've updated the emoji picker to provide a more appropriate and consistent selection of emojis. What changedOffensive or unwanted emojis have been removed from the emoji pic...
Wednesday, 17 June 2026
- Synthetix Cloud v5.4.3
Developer Theme Checker A new theme checking tool has been added to help review and validate interface styling more easily. What changedA dedicated theme checker is now available for development and t...
Monday, 15 June 2026
- Synthetix Cloud v5.4.2
Reporting and Data Refresh Improvements We've introduced enhancements to reporting and data refresh processes to provide more flexible analytics and more reliable updates. What changedReporting compon...
Wednesday, 3 June 2026
- Synthetix Cloud v5.4.1
Video Chat for Live Chat Video chat is now available within Live Chat, making it easier for agents and customers to connect and collaborate in real time. What changedA new Permit video chat option has...
Monday, 1 June 2026
- Synthetix Cloud v5.3.1
Navigation Stability Improvements We've made a small improvement to reduce unnecessary navigation updates within the platform. What changedThe platform now checks whether a valid destination exists be...
Friday, 1 May 2026
- Synthetix Cloud v5.2.6
Report Builder Access Update Access to the Report Builder is now controlled by a dedicated permission. What changedThe Report Builder menu option is only shown to users with the required permission.Di...
Monday, 27 April 2026
- Synthetix Cloud v5.2.5
Reporting Accuracy Improvements We've updated reporting visuals to use the most accurate and up-to-date data available. What changedDonut charts have been updated to use the current total results data...
Monday, 20 April 2026
- Synthetix Cloud v5.2.4
Trigger Reporting Improvements Trigger activity is now easier to review with a new sortable table view. What changedA new sortable table has been added to show trigger counts.Trigger counts can now be...
Wednesday, 15 April 2026
- Synthetix Cloud v5.2.3
Improved Management of SSO Users We've introduced safeguards to help maintain consistency when managing users who sign in through Single Sign-On (SSO). What changedPermission groups for non-managed SS...
Thursday, 2 April 2026
- Synthetix Cloud v5.2.2
Access Token Creation Update Newly created access tokens are now shown on screen after creation, making them easier to copy and save securely. What changedAccess tokens are displayed immediately after...
Monday, 23 March 2026
- Synthetix Cloud v5.2.1
Permission Actions We've introduced several updates behind the scenes to support upcoming features....
Tuesday, 10 March 2026