Synthetix Cloud / Patch
- Synthetix Cloud v5.5.1
Flow Viewer A new Flow Viewer has been added to make it easier to view and manage flows within the platform. What changedUsers can now access a dedicated Flow Viewer from the platform interface.Flow i...
Thursday, 25 June 2026
- Synthetix Cloud v5.4.6
Chat Navigation Update We've improved chat navigation so that breadcrumb information stays aligned with the latest chat details. What changedChat breadcrumbs now update when chat details change.Naviga...
Monday, 22 June 2026
- Synthetix Cloud v5.4.5
Feedback Empty State Improvements We've improved the feedback experience when no feedback questions have been created yet. What changedA clearer empty state is now shown when there are no feedback ite...
Thursday, 18 June 2026
- Synthetix Cloud v5.4.4
Emoji Picker Improvements We've updated the emoji picker to provide a more appropriate and consistent selection of emojis. What changedOffensive or unwanted emojis have been removed from the emoji pic...
Wednesday, 17 June 2026
- Synthetix Cloud v5.4.3
Developer Theme Checker A new theme checking tool has been added to help review and validate interface styling more easily. What changedA dedicated theme checker is now available for development and t...
Monday, 15 June 2026
- Synthetix Cloud v5.4.2
Reporting and Data Refresh Improvements We've introduced enhancements to reporting and data refresh processes to provide more flexible analytics and more reliable updates. What changedReporting compon...
Wednesday, 3 June 2026
- Synthetix Cloud v5.4.1
Video Chat for Live Chat Video chat is now available within Live Chat, making it easier for agents and customers to connect and collaborate in real time. What changedA new Permit video chat option has...
Monday, 1 June 2026
- Synthetix Cloud v5.3.1
Navigation Stability Improvements We've made a small improvement to reduce unnecessary navigation updates within the platform. What changedThe platform now checks whether a valid destination exists be...
Friday, 1 May 2026
- Synthetix Cloud v5.2.6
Report Builder Access Update Access to the Report Builder is now controlled by a dedicated permission. What changedThe Report Builder menu option is only shown to users with the required permission.Di...
Monday, 27 April 2026
- Synthetix Cloud v5.2.5
Reporting Accuracy Improvements We've updated reporting visuals to use the most accurate and up-to-date data available. What changedDonut charts have been updated to use the current total results data...
Monday, 20 April 2026
- Synthetix Cloud v5.2.4
Trigger Reporting Improvements Trigger activity is now easier to review with a new sortable table view. What changedA new sortable table has been added to show trigger counts.Trigger counts can now be...
Wednesday, 15 April 2026
- Synthetix Cloud v5.2.3
Improved Management of SSO Users We've introduced safeguards to help maintain consistency when managing users who sign in through Single Sign-On (SSO). What changedPermission groups for non-managed SS...
Thursday, 2 April 2026
- Synthetix Cloud v5.2.2
Access Token Creation Update Newly created access tokens are now shown on screen after creation, making them easier to copy and save securely. What changedAccess tokens are displayed immediately after...
Monday, 23 March 2026
- Synthetix Cloud v5.2.1
Permission Actions We've introduced several updates behind the scenes to support upcoming features....
Tuesday, 10 March 2026
- Synthetix Cloud v5.1.3
Improved Access Management for Application Whitelists We have released a small update to Synthetix Cloud that improves how application whitelists are managed. Previously, certain system restrictions p...
Wednesday, 11 February 2026
- Synthetix Cloud v5.1.2
Supervisor Mode - Permissions We’ve fixed an issue that could stop Supervisor Mode from working as expected. Previously, the system did not always receive the right permission details for each user. T...
Wednesday, 4 February 2026
- Synthetix Cloud v5.1.1
Mini Knowledge now supports Text-to-Speech You can now listen to articles in Mini Knowledge instead of only reading them. Mini Knowledge is the small knowledge panel used inside chats, allowing agents...
Monday, 2 February 2026
- Synthetix Cloud v4.28.2
Themes: New “Enable Custom Themes” Permission We’ve added a new 'Enable Custom Themes' permission that gives teams more control over who can use and manage custom themes. What this means Admins can no...
Wednesday, 14 January 2026
- Synthetix Cloud v4.28.1
Text-to-speech - Voice selection You can now select your favourite voice and adjust the default reading speed from the Accessibility tab in your profile preferences....
Tuesday, 13 January 2026
- Synthetix Cloud v4.24.1
Long-Lived Access Tokens – New Add-On You can now enable Long-Lived Access Tokens to keep your integrations connected for extended periods without needing frequent re-authentication. This add-on is id...
Friday, 28 November 2025