Synthetix Cloud / Patch
- Synthetix Cloud v5.1.3
Improved Access Management for Application Whitelists We have released a small update to Synthetix Cloud that improves how application whitelists are managed. Previously, certain system restrictions p...
Wednesday, 11 February 2026
- Synthetix Cloud v5.1.2
Supervisor Mode - Permissions We’ve fixed an issue that could stop Supervisor Mode from working as expected. Previously, the system did not always receive the right permission details for each user. T...
Wednesday, 4 February 2026
- Synthetix Cloud v5.1.1
Mini Knowledge now supports Text-to-Speech You can now listen to articles in Mini Knowledge instead of only reading them. Mini Knowledge is the small knowledge panel used inside chats, allowing agents...
Monday, 2 February 2026
- Synthetix Cloud v4.28.2
Themes: New “Enable Custom Themes” Permission We’ve added a new 'Enable Custom Themes' permission that gives teams more control over who can use and manage custom themes. What this means Admins can no...
Wednesday, 14 January 2026
- Synthetix Cloud v4.28.1
Text-to-speech - Voice selection You can now select your favourite voice and adjust the default reading speed from the Accessibility tab in your profile preferences....
Tuesday, 13 January 2026
- Synthetix Cloud v4.24.1
Long-Lived Access Tokens – New Add-On You can now enable Long-Lived Access Tokens to keep your integrations connected for extended periods without needing frequent re-authentication. This add-on is id...
Friday, 28 November 2025
- Synthetix Cloud v4.23.4
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Friday, 28 November 2025
- Synthetix Cloud v4.23.3
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Friday, 28 November 2025
- Synthetix Cloud v4.23.2
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Friday, 28 November 2025
- Synthetix Cloud v4.23.1
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Friday, 28 November 2025
- Synthetix Cloud v4.16.4
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Friday, 28 November 2025
- Synthetix Cloud v4.16.3
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Friday, 28 November 2025
- Synthetix Cloud v4.16.2
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Friday, 28 November 2025
- Synthetix Cloud v4.6.3
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Friday, 28 November 2025
- Synthetix Cloud v4.24.2
WhatsApp – Subscription API Integration We’ve improved the WhatsApp integration and add-on settings to make them easier to manage and configure. These updates simplify how WhatsApp subscriptions are h...
Thursday, 27 November 2025
- Synthetix Cloud v4.23.5
Live Chat – Direct Transfer Improvements Prevent Transfers to Agents With No Available Capacity Direct chat transfers have been improved to stop chats becoming stuck or unassigned. What’s changed:User...
Wednesday, 29 October 2025
- Synthetix Cloud v4.21.1
Data Reports Product-Based Report Filtering Reports on the Data Reports page can now be filtered by product type (e.g., Livechat or Knowledge), making it easier to find relevant reports without scroll...
Tuesday, 9 September 2025
- Synthetix Cloud v4.20.3
Application & Knowledge Fixes Applications – No Re-render on Update Fixed an issue where application configuration changes were not triggering a UI re-render, ensuring updates are now reflected im...
Thursday, 28 August 2025
- Synthetix Cloud v4.20.2
Webhook & Password Reset Improvements Display Webhook Test Response Webhook testing has been enhanced to clearly display the full response output when running test webhooks, making it easier to va...
Wednesday, 27 August 2025
- Synthetix Cloud v4.20.1
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Friday, 8 August 2025