APIs / Minor

APIs v5.35.0
Add label-based FAQ lookup to knowledge/speech endpoint The knowledge/speech endpoint has been enhanced to support FAQ lookup by label when a faq_id is not provided. What's newFAQs can now be resolved...
Monday, 29 December 2025
APIs v5.34.0
Performance and Maintainability Enhancements We’ve made internal improvements to make the system more efficient and easier to maintain. This update reorganises how core components are structured, redu...
Monday, 29 December 2025
APIs v5.33.0
...
Monday, 29 December 2025
APIs v5.32.0
WhatsApp Feedback Handling We’ve improved how customer responses are handled in WhatsApp conversations to make the experience more reliable and consistent....
Thursday, 4 December 2025
APIs v5.31.0
Operational Hours Management We’ve added a new way to manage and share operational hours more accurately and flexibly. This update allows us to define:Regular weekly opening hours (Monday to Sunday)Pu...
Tuesday, 2 December 2025
APIs v5.30.0
WhatsApp – Subscription API Integration We’ve made improvements to the WhatsApp subscription and add-on settings to make them easier to manage and more reliable. These enhancements simplify configurat...
Thursday, 27 November 2025
APIs v5.29.0
...
Friday, 14 November 2025
APIs v5.28.0
Live Chat – Safer Direct Transfers We’ve improved how direct chat transfers work to prevent chats becoming stuck or left unassigned. What’s changed:Users with zero available chat capacity no longer ap...
Monday, 10 November 2025