Synthetix Cloud / Minor
- APIs v5.42.0
Chat Queue - Security Enhancements We’ve made behind-the-scenes improvements to strengthen the security of the chat queue system. This update improves protection against malicious input and helps keep...
Tuesday, 3 February 2026
- Synthetix Cloud v5.1.0
Report Builder Improvements We’ve made several improvements to the Report Builder experience to make it clearer, more reliable and easier to use:Improved reliability – Reports will no longer get stuck...
Wednesday, 28 January 2026
- Synthetix Cloud v4.28.0
Text-to-speech improvements Several improvements have been made to text-to-speech functionality in Synthetix Cloud to provide a smoother and more consistent listening experience. What's newImproved pl...
Thursday, 8 January 2026
- Synthetix Cloud v4.27.0
Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...
Tuesday, 16 December 2025
- Synthetix Cloud v4.26.0
Improved JSON Editing We’ve improved the way JSON is edited in Synthetix Cloud to make it clearer and easier to use. The basic text box previously used for editing JSON has been replaced with a dedica...
Monday, 15 December 2025
- Synthetix Cloud v4.25.0
Add Ons UI Tweaks We’ve made a series of small visual and usability improvements to the Add-Ons section within the admin area. These tweaks help create a cleaner, more consistent interface, making it ...
Tuesday, 2 December 2025
- Synthetix Cloud v4.23.0
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Friday, 28 November 2025
- Synthetix Cloud v4.24.0
Licence Groups – Reporting Improvements We’ve improved how licence group usage is reported to provide clearer, more useful visibility. What’s changed:The Quota column now shows how many users have log...
Thursday, 30 October 2025
- Synthetix Cloud v4.22.0
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Thursday, 11 September 2025
- Synthetix Cloud v4.21.0
Admin & Permissions Improved Admin Routing When Permissions Are Limited Admin users who lack access to the Users module will now be automatically redirected to the first section they are permitted...
Monday, 1 September 2025
- Synthetix Cloud v4.20.0
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Friday, 8 August 2025
- Synthetix Cloud v4.19.0
Chat Skill Management – Admin Migration Skills Management Now in Synthetix Cloud The chat skills management interface has been migrated into Synthetix Cloud. What’s ChangedThe previous skills manageme...
Thursday, 7 August 2025
- Synthetix Cloud v4.18.0
External Knowledge Feedback – Admin Migration External Knowledge Feedback Now in Synthetix Cloud The External Knowledge Feedback interface has been fully migrated into Synthetix Cloud. What’s ChangedT...
Wednesday, 6 August 2025
- Synthetix Cloud v4.17.0
Permissions-Aware Metrics Display Context-Aware Team Statistics Team-level metrics are now only displayed when users have the correct permissions and the relevant modules are enabled. Cleaner User Int...
Tuesday, 15 July 2025
- Synthetix Cloud v4.16.0
SSO – Admin Migration to Cloud Moved SSO administration flows into Synthetix Cloud, centralising access management and improving consistency across authentication controls....
Wednesday, 28 May 2025
- Synthetix Cloud v4.15.0
Here are your fomatted release notes: Supervisor Mode We’re excited to introduce Supervisor Mode, a powerful new capability for enhanced real-time support. Supervisors can now:Silently join live chats...
Thursday, 22 May 2025
- Synthetix Cloud v4.14.0
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Wednesday, 7 May 2025
- Synthetix Cloud v4.13.0
Live Chat & Moderation Enhancements Channel Icon – Easter Egg Added a fun channel icon Easter egg within Synthetix Cloud. Banned Chats – Improved Warnings Enhanced the ban confirmation process to ...
Monday, 17 February 2025
- Synthetix Cloud v4.12.0
Platform Enhancements Channel Value Handling Improvements Improved how channel values are handled across Synthetix Cloud, ensuring greater consistency and reliability when channel data changes. Major ...
Wednesday, 15 January 2025
- Synthetix Cloud v4.11.0
Chat Management & Preferences Updates Chat Details – Live Updates You can now update key chat details while a conversation is in progress, including:Customer nameCustomer email addressAssigned cha...
Tuesday, 19 November 2024