Synthetix Cloud / Minor
- Synthetix Cloud v5.8.0
Enhanced Flow Viewer Filtering The Flow Viewer has been updated with new filtering and reporting options to make it easier to find and analyse decision flows. What changedFlows can now be filtered by ...
Tuesday, 28 July 2026
- Synthetix Cloud v5.7.0
Decision Tree Preview for Knowledge Articles Knowledge articles that use decision trees now include an interactive preview, making it easier to understand and explore available paths. What changedDeci...
Thursday, 16 July 2026
- Synthetix Cloud v5.6.0
Improved Session Navigation We've refined how session updates are handled to provide a more consistent user experience across multiple devices and browser tabs. What changedSession updates are now val...
Wednesday, 8 July 2026
- Synthetix Cloud v5.5.0
Overlay Filter Improvements We've improved overlay layouts to make reporting filters and controls easier to access and use. What changedReporting filters have been moved into the overlay header for a ...
Tuesday, 23 June 2026
- Synthetix Cloud v5.4.0
Knowledge Homepage Builder The Knowledge homepage has evolved from a standard knowledge article into a dedicated homepage experience, providing greater flexibility and easier content management. What ...
Tuesday, 26 May 2026
- Synthetix Cloud v5.3.0
Real-Time Updates Across the Platform We've introduced new real-time capabilities to keep information across the platform more responsive and up to date. What changedThe platform can now receive updat...
Wednesday, 29 April 2026
- Synthetix Cloud v5.2.0
Improved Report Builder Navigation The Report Builder has been relocated from the overlay route to the Metrics route. This update improves overall navigation flow and simplifies the underlying UI stru...
Monday, 9 March 2026
- APIs v5.42.0
Chat Queue - Security Enhancements We’ve made behind-the-scenes improvements to strengthen the security of the chat queue system. This update improves protection against malicious input and helps keep...
Tuesday, 3 February 2026
- Synthetix Cloud v5.1.0
Report Builder Improvements We’ve made several improvements to the Report Builder experience to make it clearer, more reliable and easier to use:Improved reliability – Reports will no longer get stuck...
Wednesday, 28 January 2026
- Synthetix Cloud v4.28.0
Text-to-speech improvements Several improvements have been made to text-to-speech functionality in Synthetix Cloud to provide a smoother and more consistent listening experience. What's newImproved pl...
Thursday, 8 January 2026
- Synthetix Cloud v4.27.0
Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...
Tuesday, 16 December 2025
- Synthetix Cloud v4.26.0
Improved JSON Editing We’ve improved the way JSON is edited in Synthetix Cloud to make it clearer and easier to use. The basic text box previously used for editing JSON has been replaced with a dedica...
Monday, 15 December 2025
- Synthetix Cloud v4.25.0
Add Ons UI Tweaks We’ve made a series of small visual and usability improvements to the Add-Ons section within the admin area. These tweaks help create a cleaner, more consistent interface, making it ...
Tuesday, 2 December 2025
- Synthetix Cloud v4.23.0
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Friday, 28 November 2025
- Synthetix Cloud v4.24.0
Licence Groups – Reporting Improvements We’ve improved how licence group usage is reported to provide clearer, more useful visibility. What’s changed:The Quota column now shows how many users have log...
Thursday, 30 October 2025
- Synthetix Cloud v4.22.0
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Thursday, 11 September 2025
- Synthetix Cloud v4.21.0
Admin & Permissions Improved Admin Routing When Permissions Are Limited Admin users who lack access to the Users module will now be automatically redirected to the first section they are permitted...
Monday, 1 September 2025
- Synthetix Cloud v4.20.0
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Friday, 8 August 2025
- Synthetix Cloud v4.19.0
Chat Skill Management – Admin Migration Skills Management Now in Synthetix Cloud The chat skills management interface has been migrated into Synthetix Cloud. What’s ChangedThe previous skills manageme...
Thursday, 7 August 2025
- Synthetix Cloud v4.18.0
External Knowledge Feedback – Admin Migration External Knowledge Feedback Now in Synthetix Cloud The External Knowledge Feedback interface has been fully migrated into Synthetix Cloud. What’s ChangedT...
Wednesday, 6 August 2025