Synthetix Cloud

Major

Synthetix Cloud v5.0.0
Widget Management You can now manage your SynthetixJS web widgets from a dedicated Admin section. This means you can:Change what appears on the home screenControl how Chat and the Bot are presentedAdj...
Monday, 26 January 2026
Synthetix Cloud v4.0.0
General ImprovementsProduct-Wide Redesign: A broad visual refresh has been applied across the platform, alongside numerous performance and quality-of-life improvements. These changes are focused on ma...
Monday, 24 October 2022
Synthetix Cloud v3.0.0
Knowledge Base – Major RedesignComplete Knowledge Redesign: The Knowledge module has been fully redesigned for improved usability and performance.Internal Knowledge Redesign: Updated UI and structure ...
Wednesday, 12 August 2020
Synthetix Cloud v2.0A,B,C
Enhanced CollaborationGroup Chats: Contact Agents can now invite other agents into live conversations for faster internal collaboration.Internal Messaging: Agents can message each other directly withi...
Friday, 3 November 2017

Synthetix Cloud v5.5.0
Overlay Filter Improvements We've improved overlay layouts to make reporting filters and controls easier to access and use. What changedReporting filters have been moved into the overlay header for a ...
Tuesday, 23 June 2026
Synthetix Cloud v5.4.0
Knowledge Homepage Builder The Knowledge homepage has evolved from a standard knowledge article into a dedicated homepage experience, providing greater flexibility and easier content management. What ...
Tuesday, 26 May 2026
Synthetix Cloud v5.3.0
Real-Time Updates Across the Platform We've introduced new real-time capabilities to keep information across the platform more responsive and up to date. What changedThe platform can now receive updat...
Wednesday, 29 April 2026
Synthetix Cloud v5.2.0
Improved Report Builder Navigation The Report Builder has been relocated from the overlay route to the Metrics route. This update improves overall navigation flow and simplifies the underlying UI stru...
Monday, 9 March 2026
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Synthetix Cloud v5.5.1
Flow Viewer A new Flow Viewer has been added to make it easier to view and manage flows within the platform. What changedUsers can now access a dedicated Flow Viewer from the platform interface.Flow i...
Thursday, 25 June 2026
Synthetix Cloud v5.4.6
Chat Navigation Update We've improved chat navigation so that breadcrumb information stays aligned with the latest chat details. What changedChat breadcrumbs now update when chat details change.Naviga...
Monday, 22 June 2026
Synthetix Cloud v5.4.5
Feedback Empty State Improvements We've improved the feedback experience when no feedback questions have been created yet. What changedA clearer empty state is now shown when there are no feedback ite...
Thursday, 18 June 2026
Synthetix Cloud v5.4.4
Emoji Picker Improvements We've updated the emoji picker to provide a more appropriate and consistent selection of emojis. What changedOffensive or unwanted emojis have been removed from the emoji pic...
Wednesday, 17 June 2026
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