Synthetix Cloud

Major

Synthetix Cloud v5.0.0
Widget Management You can now manage your SynthetixJS web widgets from a dedicated Admin section. This means you can:Change what appears on the home screenControl how Chat and the Bot are presentedAdj...
Monday, 26 January 2026
Synthetix Cloud v4.0.0
General ImprovementsProduct-Wide Redesign: A broad visual refresh has been applied across the platform, alongside numerous performance and quality-of-life improvements. These changes are focused on ma...
Monday, 24 October 2022
Synthetix Cloud v3.0.0
Knowledge Base – Major RedesignComplete Knowledge Redesign: The Knowledge module has been fully redesigned for improved usability and performance.Internal Knowledge Redesign: Updated UI and structure ...
Wednesday, 12 August 2020
Synthetix Cloud v2.0A,B,C
Enhanced CollaborationGroup Chats: Contact Agents can now invite other agents into live conversations for faster internal collaboration.Internal Messaging: Agents can message each other directly withi...
Friday, 3 November 2017

Synthetix Cloud v5.8.0
Enhanced Flow Viewer Filtering The Flow Viewer has been updated with new filtering and reporting options to make it easier to find and analyse decision flows. What changedFlows can now be filtered by ...
Tuesday, 28 July 2026
Synthetix Cloud v5.7.0
Decision Tree Preview for Knowledge Articles Knowledge articles that use decision trees now include an interactive preview, making it easier to understand and explore available paths. What changedDeci...
Thursday, 16 July 2026
Synthetix Cloud v5.6.0
Improved Session Navigation We've refined how session updates are handled to provide a more consistent user experience across multiple devices and browser tabs. What changedSession updates are now val...
Wednesday, 8 July 2026
Synthetix Cloud v5.5.0
Overlay Filter Improvements We've improved overlay layouts to make reporting filters and controls easier to access and use. What changedReporting filters have been moved into the overlay header for a ...
Tuesday, 23 June 2026
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Synthetix Cloud v5.8.2
User Filtering and Pagination Fix We've resolved an issue in Admin Users where applying a filter from later pages could incorrectly show an empty user list. What changedPagination now resets correctly...
Thursday, 13 August 2026
Synthetix Cloud v5.8.1
Video Calling Improvements We've enhanced video calling with new configuration options, improved agent availability controls and a more flexible administration experience. What changedNew configuratio...
Wednesday, 5 August 2026
Synthetix Cloud v5.7.3
Decision Tree Preview Toggle Users can now choose whether to display the decision tree minimap when viewing eligible knowledge articles. What changedA new option has been added to show or hide the dec...
Tuesday, 21 July 2026
Synthetix Cloud v5.7.2
Improved Video Call Completion We've enhanced the way video calls are finalised to provide a more reliable experience when ending conversations and saving recordings. What changedVideo calls now compl...
Monday, 20 July 2026
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