Synthetix Cloud

Major

Synthetix Cloud v5.0.0
Widget Management You can now manage your SynthetixJS web widgets from a dedicated Admin section. This means you can:Change what appears on the home screenControl how Chat and the Bot are presentedAdj...
Monday, 26 January 2026
Synthetix Cloud v4.0.0
General ImprovementsProduct-Wide Redesign: A broad visual refresh has been applied across the platform, alongside numerous performance and quality-of-life improvements. These changes are focused on ma...
Monday, 24 October 2022
Synthetix Cloud v3.0.0
Knowledge Base – Major RedesignComplete Knowledge Redesign: The Knowledge module has been fully redesigned for improved usability and performance.Internal Knowledge Redesign: Updated UI and structure ...
Wednesday, 12 August 2020
Synthetix Cloud v2.0A,B,C
Enhanced CollaborationGroup Chats: Contact Agents can now invite other agents into live conversations for faster internal collaboration.Internal Messaging: Agents can message each other directly withi...
Friday, 3 November 2017

APIs v5.42.0
Chat Queue - Security Enhancements We’ve made behind-the-scenes improvements to strengthen the security of the chat queue system. This update improves protection against malicious input and helps keep...
Tuesday, 3 February 2026
Synthetix Cloud v5.1.0
Report Builder Improvements We’ve made several improvements to the Report Builder experience to make it clearer, more reliable and easier to use:Improved reliability – Reports will no longer get stuck...
Wednesday, 28 January 2026
Synthetix Cloud v4.28.0
Text-to-speech improvements Several improvements have been made to text-to-speech functionality in Synthetix Cloud to provide a smoother and more consistent listening experience. What's newImproved pl...
Thursday, 8 January 2026
Synthetix Cloud v4.27.0
Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...
Tuesday, 16 December 2025
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Synthetix Cloud v5.1.3
Improved Access Management for Application Whitelists We have released a small update to Synthetix Cloud that improves how application whitelists are managed. Previously, certain system restrictions p...
Wednesday, 11 February 2026
Synthetix Cloud v5.1.2
Supervisor Mode - Permissions We’ve fixed an issue that could stop Supervisor Mode from working as expected. Previously, the system did not always receive the right permission details for each user. T...
Wednesday, 4 February 2026
Synthetix Cloud v5.1.1
Mini Knowledge now supports Text-to-Speech You can now listen to articles in Mini Knowledge instead of only reading them. Mini Knowledge is the small knowledge panel used inside chats, allowing agents...
Monday, 2 February 2026
Synthetix Cloud v4.28.2
Themes: New “Enable Custom Themes” Permission We’ve added a new 'Enable Custom Themes' permission that gives teams more control over who can use and manage custom themes. What this means Admins can no...
Wednesday, 14 January 2026
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