Synthetix Cloud

Major

Synthetix Cloud v4.0.0
General ImprovementsProduct-Wide Redesign: A broad visual refresh has been applied across the platform, alongside numerous performance and quality-of-life improvements. These changes are focused on ma...
Monday, 24 October 2022
Synthetix Cloud v3.0.0
Knowledge Base – Major RedesignComplete Knowledge Redesign: The Knowledge module has been fully redesigned for improved usability and performance.Internal Knowledge Redesign: Updated UI and structure ...
Wednesday, 12 August 2020
Synthetix Cloud v2.0A,B,C
Enhanced CollaborationGroup Chats: Contact Agents can now invite other agents into live conversations for faster internal collaboration.Internal Messaging: Agents can message each other directly withi...
Friday, 3 November 2017

Synthetix Cloud v4.27.0
Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...
Tuesday, 16 December 2025
Synthetix Cloud v4.26.0
Improved JSON Editing We’ve improved the way JSON is edited in Synthetix Cloud to make it clearer and easier to use. The basic text box previously used for editing JSON has been replaced with a dedica...
Monday, 15 December 2025
Synthetix Cloud v4.25.0
Add Ons UI Tweaks We’ve made a series of small visual and usability improvements to the Add-Ons section within the admin area. These tweaks help create a cleaner, more consistent interface, making it ...
Tuesday, 2 December 2025
Synthetix Cloud v4.23.0
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Friday, 28 November 2025
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Synthetix Cloud v4.24.1
Long-Lived Access Tokens – New Add-On You can now enable Long-Lived Access Tokens to keep your integrations connected for extended periods without needing frequent re-authentication. This add-on is id...
Friday, 28 November 2025
Synthetix Cloud v4.23.4
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Friday, 28 November 2025
Synthetix Cloud v4.23.3
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Friday, 28 November 2025
Synthetix Cloud v4.23.2
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Friday, 28 November 2025
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