Synthetix Cloud v5.0.0

Widget Management

You can now manage your SynthetixJS web widgets from a dedicated Admin section.

This means you can:

• Change what appears on the home screen
• Control how Chat and the Bot are presented
• Adjust branding, colours and wording
• Update pre chat surveys that are shown to customers

All changes are shown instantly in a live preview before you save them.

Home Screen Management

You can now control the cards shown on your widget’s home screen.

This allows you to:

• Re-order options such as Live Chat, WhatsApp and Bot
• Change their titles and descriptions
• Decide which services are visible to customers
• Direct customers to the right channel faster

This helps reduce confusion and guides customers to the best support option.

Theme & Branding

You now have full control over the look and feel of your widget.

From the Theme section you can:

• Set your primary and secondary colours
• Choose font colours
• Adjust button and highlight colours
• Apply a custom header background
• See all changes instantly in the preview

This allows the chat widget to match your company branding without design work.

Language & Text Control

You can now update the wording used throughout the widget.

This includes:

• Welcome messages
• Headings and labels
• Help text and instructions

You can create a more natural, on-brand experience using plain English that suits your customers.

Chat Surveys & Forms

Before a chat starts, you can now control what information is collected.

You can:

• Add or remove fields such as name, email, phone number or postcode
• Use drop-down lists (for example, to choose a product or service)
• Mark fields as required
• Change the wording of each field

This ensures agents receive the right information before a conversation begins.

Bot Experience Controls

The new Admin section also gives you control over how the chatbot behaves.

You can:

• Show or hide the Home button
• Enable or disable navigation
• Control how many quick links are shown
• Decide whether users can type free-text messages
• Choose what happens when feedback is given

This makes it easier to tailor the bot to your customer journey.

Live Preview

Every change you make is displayed in a real-time preview of the widget.

You can:

• See exactly how it will look to customers
• Test different colours, layouts and wording
• Only publish changes when you are happy

No guessing, no surprises.

What this means for you

• More control
• Faster changes
• Better branding
• A clearer customer experience

All without needing developers or support tickets.