APIs v5.35.0

Add label-based FAQ lookup to knowledge/speech endpoint

The knowledge/speech endpoint has been enhanced to support FAQ lookup by label when a faq_id is not provided.

What's new

• FAQs can now be resolved using a label as an alternative to faq_id
• This enables smoother support for external session integrations

Impact

• Greater flexibility when generating speech responses
• No breaking changes to existing integrations

This enhancement is live and fully backward-compatible.

Session update reliability improvement

We’ve resolved an issue that could affect session updates made via the external/session [PATCH] endpoint.

What changed

• Session updates involving the view field are now handled correctly.
• This prevents rare update failures caused by an internal database constraint.

Impact

• Improved reliability when updating session data
• No breaking changes or action required from customers

This fix is fully backward-compatible and is now live.