APIs v5.34.0

Performance and Maintainability Enhancements

We’ve made internal improvements to make the system more efficient and easier to maintain.

This update reorganises how core components are structured, reducing unnecessary loading and improving overall performance. It also makes future updates and fixes quicker and more reliable.

These changes happen entirely behind the scenes and do not affect how you use the product, no action is required.

Chat Summary Metrics Reliability

We’ve made updates to improve the accuracy and safety of our chat summary metrics.

This release includes:

• More reliable caching, avoiding duplicate filtering that could affect results
• Stronger protection against malicious input, improving overall system security
• Corrected feedback handling, ensuring chat summaries reflect the right external feedback signals

No action is required, these changes work in the background to keep reporting and summaries more consistent and dependable.

Text-to-Speech Support for Knowledge Base Articles

We’ve added text-to-speech (TTS) playback for Knowledge Base articles.