Synthetix Cloud v2.0K

Thomas CaseySynthetix Documentation Team

Created Mon, 11 Dec 2017 00:00:00 UTC

Smarter Feedback Forms: Feedback boxes now correctly disappear after submission.
Pending Image Resizing: Sent images now resize correctly while still uploading.
Reliable Max Slots Status: Agent “at max slots” status is now detected more accurately.
Quote Support in Internal Messages: Quotation marks can now be sent correctly in internal messages.
Typing Experience: Agents are no longer forced to stay locked to the bottom of the chat while a customer is typing.
Intro Message Fix: Intro messages are no longer duplicated when creating a new session.
Poke Behaviour:
- “Poke” commands are now sent as plain text.
- Improved overall poke handling.

Mobile Knowledge Back Button: No longer displays “undefined article” errors on mobile.
Search API Fixes: Fixed issues where some keywords returned from the Search API didn’t produce results.
Keyword Click Search: Search keywords are now clickable to trigger a new search.
Knowledge Loader Behaviour: Loader now fades correctly before FAQs populate.
Firefox/IE Navigation Fix: Pressing Backspace no longer causes unwanted page navigation.

Theme Fixes:
- Fixed the Shiva theme hover colour.
- Theme colours now correctly apply when setting up new users.
Name Handling:
- Long names now truncate correctly when filtering by skill.
- Added hover tooltips to display full names when truncated.
Scrollbar Enhancements: Improved the look and feel of scrollbars in live chat overlays.
Overlay Improvements:
- Send Attachments overlay no longer retains previous file data.
- Removing pending attachments now deletes the correct files.

Desktop Notifications:
- Clicking a new chat desktop notification now opens the correct chat.
- Desktop notifications now appear when a chat is transferred back to the queue.
Transfer Notifications:
- Improved handling when notifications occur outside of the active chat.
- Transfers to the queue are now blocked when a pending chat invite exists.
Back Button (Login): The login screen back button reliably returns to the username input.
Unread Message Handling: Unread indicators now clear when changing chats or scrolling to the bottom.

Team List Enhancements:
- Team members marked as “You” or with unread messages are now grouped separately.
- You can now visually see who is currently in a chat and who owns it.

Connection Resilience:
- The system now retries lost connections before redirecting to the login page.
- Users are shown a clear error before being redirected to the login page.
Network Queue Fixes: Cancelling calls in the network queue no longer blocks other network calls.
Keypress Feed Fix: Code fragments no longer appear in the keypress feed.

Custom Queue Message: You can now customise the “There’s nothing in the queue…” message from application settings.
Navigation Update: “Profile” has been renamed to “Profile & Preferences”.
Group Invite Icon Update: Changed the group invite icon from an arrow to a people icon.

Notepad Improvements:
- The notepad now correctly shows an empty state when no notes exist.
Live Chat Knowledge Back Button: Fixed undefined article errors on mobile.

Experiments Framework: Infrastructure added to support feature experimentation.
Sentiment Analysis: Added sentiment analysis for improved insight into conversations.

Manual Session Reset: You can now force a manual session reset using Ctrl + Shift + # when instructed by Synthetix staff.

Feature Requests Page: Now works correctly across all valid subdomains.
Live Chat Message Wording: Updated and improved wording across various live chat messages.
Improved Auto-Scroll: Chat auto-scroll behaviour has been further refined.