Synthetix Cloud v3.0.1

Communications (Live Chat & Messaging)

• Message Audio Alerts: Fixed an issue where the new message sound was not playing when messages were received.

• Suspend Notification Sounds: Resolved cases where notification sounds played while agents were suspended.

• Knowledge Article Image Sending: Images are now correctly included when sending knowledge articles.

• Chat Session Stability: Fixed an issue where agents could become stuck in a chat and be unable to end the session or log out.

• Banner Name Consistency: Corrected mismatches between accepted chat names and those shown in the top banner.

• Canned Responses Formatting: Improved formatting of canned responses for consistent display.

• Single-Click Transfers: Transfers can now be completed with a single click.

• View Filter Accuracy: The “All” search filter now correctly searches across all views.

• Operator Selection: Fixed issues that prevented selecting another operator for transfers.

UI & Visual Fixes

• General UI Polish: Resolved multiple minor visual and layout issues.

Chat History & Statistics

• Chat Statistics Display: Fixed issues where chat statistics were not appearing correctly.

• Ongoing Chats in History: Live chats now appear correctly in chat history.

• Previous Agent Visibility: Chat history now shows details of the previous agent.

• Caret Position Retention: The text caret position is now preserved when switching browser tabs.

Attachments & Downloads

• PDF Handling: PDFs are now sent as downloadable attachments instead of links.

• Data Download Reliability:

  • Fixed missing column data in downloads.

  • Resolved issues where downloads showed as “ready” but could not be accessed.

Status & Availability

• Availability at Login: Agents can now correctly change their status on login.

Live Chat Indicators

• Typing Indicators Restore: Specialists can now properly see when customers are typing.

• Customer Typing Notifications: Customers are now correctly notified when an operator is typing.

Knowledge Base Fixes

• Article Image Rendering: Fixed an issue where images with a style attribute before the src attribute lost the src value.

Group Chats & Message Routing

• Group Chat Stability: Fixed errors related to group chat sessions.

• Message Routing Accuracy: Fixed an issue where replies could be sent to the wrong customer.

Single Sign-On (SSO)

• SSO 312 Error Fix: Resolved the SSO 312 error message.

• Module Redirect Behaviour: After SSO login, users are now redirected back to their last accessed module instead of always being sent to Live Chat.