Synthetix Cloud v3.1.6

Improvements

• Fixed an issue where customer messages appeared below the chat input box.

• Improved stability of the Poke feature and prevented it from sending across multiple chats.

• Added a Home button to return to the default knowledge search page.

• Clicking multiple keywords now behaves correctly.

• Knowledge snippets no longer duplicate text when inserted.

• Fixed chat history not reliably loading messages.

• Emojis “Frequently Used” list now updates correctly.

• Improved spacing and alignment of buttons.

• Added tooltips when another agent likes your response.

• Improved alignment of article controls.

• Added an opt-in banner for Comms 2021.

• Added support for Report Chat and Ban Customer features.

• Files attached in chat can now be correctly downloaded.

• “Back to current messages” now works after viewing previous messages.

Live Chat & Messaging

• Fixed issues with:

  • Typing indicators

  • Customer message positioning

  • Flag persistence on chat heads

  • Chat details layout

  • Chat text spacing

• Group chats can no longer be accepted when the agent is at maximum capacity.

• Fixed chat flagging behaviour:

  • Text updated from “Remove flag” → “Dismiss Report”

  • Improved visual state handling

Metrics & Reporting

• Fixed multiple issues in Metrics including:

  • Stats not updating when date ranges change

  • Time incorrectly displaying as UTC/GMT

  • Hidden or unclear pin states

  • Feedback data being included in exports when not selected

• Knowledge Metrics Fixes:

  • CSV exports for feedback graphs now correctly include comments

  • Published articles now update correctly in cache

• Fixed:

  • Reported articles being associated with the wrong users

  • Data report inconsistencies

  • Metric filters behaviour (Active/Inactive)

Team & Inbox

• Team Statistics improvements:

  • Skill-based filtering now functions correctly in all tables

  • Total completed count now positioned correctly

• Teams panel fixes:

  • Internal messaging notifications now appear correctly

  • Skills filtering improved

  • Red notification dot aligned on hamburger menu

• Inbox:

  • Improved filter font sizing

  • General styling and readability improvements

Profile

• Fixed profile image display issues.

• Fixed layout, spacing, and alignment.

• Updated profile last updated date handling.

• Fixed issues with theme saving & persistence.

UI / UX Enhancements

• Static (non-flashing) favicon notification dots.

• Adjusted tooltip stacking and reduced lag.

• Menu can now collapse correctly.

• Header breakpoint behaviour improved (icon-based layout).

• Small screen optimisations for chat and navigation.

Queue & Chat Lists

• Queue visual improvements:

  • Reduced excessive pulsing when closed

  • Improved filtering stability

• Chat List updates:

  • Added ability to revert filters cleanly (e.g. Hoax flags)

  • Renamed sections:

    • “Chat List” → Review Chats

    • “Banned List” → Banned

• Default ban duration now resets to 1 day.

Infrastructure & Developer Improvements

• AWS integrations added:

  • AWS Glue table creation

  • Automated AWS Lambda processing

  • Log storage bucket creation

  • Example DynamoDB Lambda event support

• Backend improvements:

  • Customer environmental variables now supported via API

  • Improvements to persistent bot data handling

Additional Fixes

• Fixed tutorial freeze on first login.

• Fixed knowledge status not updating correctly.

• Chat feedback bug fix (ticket reference #18349).

• Fixed content failing to load in some cases.

• Improved download stability for attached files.