Synthetix Cloud v3.1.7

Communications (Live Chat & Messaging)

• Default Comms Updates: General improvements and stability updates across the communications module.

• Report & Ban Enhancements: Added improved Report and Ban workflows for better customer moderation.

• Max Chat Slot Protection: Fixed an issue where rapidly picking up multiple chats could exceed the maximum allowed concurrent chats.

• Transcript Accuracy: Copying chat transcripts no longer unintentionally includes conversations from other sessions.

• Agent Invite Reliability: Fixed an issue where the Invite Agent panel would sometimes appear blank.

• Legacy Mode Option: Added the ability to revert communications back to the Legacy version.

Administration

• Audit Log (New): Added a new Audit Log feature to track administrative and system-level activity.

Configuration & Data Handling

• Global Variables: Global variables now support double quotes (').

Metrics & Reporting

• Chat History – Wrap Up Visibility: Operator wrap-up information now correctly appears within Chat History views.

General Improvements

• Various bug fixes and performance optimisations have been applied across the platform.