Synthetix

Synthetix Cloud v3.3.0

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Thomas CaseySynthetix Documentation Team
Created Mon, 20 Jun 2022 00:00:00 UTC

Live Chat Improvements

  • Chat Ongoing – New Endpoint:
    Introduced a new backend endpoint for ongoing chats, significantly reducing the number of network calls made when interacting with customers. This improves the reliability, performance, and responsiveness of live chat.

Transfer & Invite Enhancements

  • New API Endpoints for Transfers & Invites:
    Implemented new, more efficient endpoints for chat transfers and agent invitations, improving stability and reducing latency during live chat interactions.