Synthetix Cloud v3.5.0

Live Chat Improvements

• Faster Chat Pickup:
  Improved the chat pick-up process to allow agents to accept new chats more quickly and reliably.

• Video Playback Support:
  Added support for video playback within the platform for richer customer interactions.

• Updated Queue Messaging:
  Queue status messages have been refreshed to provide clearer, more informative messaging to agents.

Channels & Filtering

• Available Channels Filter:
  You can now filter views by available communication channels for better visibility and routing.

WhatsApp Improvements

• Reduced Chat Input Functions:
  Simplified the WhatsApp chat input experience to better align with platform limitations and improve usability.