Synthetix Cloud v4.1.0

Thomas CaseySynthetix Documentation Team

Created Mon, 14 Nov 2022 00:00:00 UTC

WhatsApp Improvements

Metrics Channel Filter Update:
Updated the WhatsApp channel filter in Metrics to improve accuracy when reporting on WhatsApp communications.
WhatsApp Chat Transcript Icon:
Added a dedicated WhatsApp icon to chat transcripts to make WhatsApp conversations easier to identify at a glance.

Metrics Enhancements

User Online/Offline Report:
Introduced a new report showing user online and offline activity, providing better visibility into agent availability and utilisation.