Synthetix

Synthetix Cloud v4.8.6

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Thomas CaseySynthetix Documentation Team
Created Tue, 20 Aug 2024 00:00:00 UTC

Metrics & Reporting Improvements

Operator Stats – Duplicate Calls Fix
Resolved an issue causing duplicate API calls in the Operator Statistics section, improving performance and data accuracy.

Chat History Overlay – Transcript Status Header Update
Updated the Transcript Status header within the Chat History overlay for clearer context and improved readability.

Internal Knowledge Metrics – Mini/Main Knowledge Filters
We’ve enhanced Internal Knowledge Metrics to provide better filtering and insight capabilities:

  • Added a new filter for clients using both Livechat and Internal Knowledge.

  • Admins can now filter by “Mini Knowledge” and “Main Knowledge” to distinguish between:

    • Articles accessed from within live chats

    • Articles viewed directly from the main knowledgebase

  • This enhancement is currently available for Top Articles metrics, giving more accurate visibility into knowledge usage patterns.