Synthetix Cloud v4.13.0
Live Chat & Moderation Enhancements
Channel Icon – Easter Egg
Added a fun channel icon Easter egg within Synthetix Cloud.
Banned Chats – Improved Warnings
Enhanced the ban confirmation process to reduce accidental bans:
Clearer explanation of what banning does
New mandatory confirmation checkbox before completing a ban
Edit Sent Messages
Agents can now edit sent messages for up to 2 minutes after sending:
Fix typos or add missing details
Customers will see the updated message
Messages now include an “edited” indicator for transparency