Synthetix Cloud v4.15.0

Here are your fomatted release notes:

Supervisor Mode

We’re excited to introduce Supervisor Mode, a powerful new capability for enhanced real-time support.

Supervisors can now:

• Silently join live chats without alerting the customer

• Coach and guide agents behind the scenes

• Step in directly when customer intervention is required

To enable Supervisor Mode, please contact your Synthetix Account Manager.