Synthetix

Penfield v1.2.8

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Thomas CaseySynthetix Documentation Team
Created Thu, 18 Aug 2022 13:48:37 UTC

Livechat – Auto Relaunch on Page Reload

Fixed an issue where livechat did not automatically relaunch after a page refresh.

  • Livechat trigger state is now persisted via session storage.

  • Data returned from /variables is stored and restored on reload.

  • Open livechat sessions now correctly persist across page refreshes.

Livechat – Agent Display Picture Fix (Ticket #21519)

Resolved a bug where the agent’s profile image was not displaying in livechat.

  • Fixed a mismatch between API response structure and frontend expectations.

  • Agent display pictures now render correctly during live chats.

Livechat – Availability State Handling (Ticket #21517)

Improved handling of livechat sessions stuck in a “Requested” state.

  • Chats that fail while pending now correctly transition to “Missed”.

  • UI now reflects the correct chat state.

  • The system will automatically retry the request after a short delay.