Release notes

Flow Viewer A new Flow Viewer has been added to make it easier to view and manage flows within the platform. What changedUsers can now access a dedicated Flow Viewer from the platform interface.Flow i...

Thursday, 25 June 2026

Overlay Filter Improvements We've improved overlay layouts to make reporting filters and controls easier to access and use. What changedReporting filters have been moved into the overlay header for a ...

Tuesday, 23 June 2026

Chat Navigation Update We've improved chat navigation so that breadcrumb information stays aligned with the latest chat details. What changedChat breadcrumbs now update when chat details change.Naviga...

Monday, 22 June 2026

Feedback Empty State Improvements We've improved the feedback experience when no feedback questions have been created yet. What changedA clearer empty state is now shown when there are no feedback ite...

Thursday, 18 June 2026

Emoji Picker Improvements We've updated the emoji picker to provide a more appropriate and consistent selection of emojis. What changedOffensive or unwanted emojis have been removed from the emoji pic...

Wednesday, 17 June 2026

Developer Theme Checker A new theme checking tool has been added to help review and validate interface styling more easily. What changedA dedicated theme checker is now available for development and t...

Monday, 15 June 2026

Reporting and Data Refresh Improvements We've introduced enhancements to reporting and data refresh processes to provide more flexible analytics and more reliable updates. What changedReporting compon...

Wednesday, 3 June 2026

Video Chat for Live Chat Video chat is now available within Live Chat, making it easier for agents and customers to connect and collaborate in real time. What changedA new Permit video chat option has...

Monday, 1 June 2026

Knowledge Homepage Builder The Knowledge homepage has evolved from a standard knowledge article into a dedicated homepage experience, providing greater flexibility and easier content management. What ...

Tuesday, 26 May 2026

Navigation Stability Improvements We've made a small improvement to reduce unnecessary navigation updates within the platform. What changedThe platform now checks whether a valid destination exists be...

Friday, 1 May 2026

Real-Time Updates Across the Platform We've introduced new real-time capabilities to keep information across the platform more responsive and up to date. What changedThe platform can now receive updat...

Wednesday, 29 April 2026

Report Builder Access Update Access to the Report Builder is now controlled by a dedicated permission. What changedThe Report Builder menu option is only shown to users with the required permission.Di...

Monday, 27 April 2026

Reporting Accuracy Improvements We've updated reporting visuals to use the most accurate and up-to-date data available. What changedDonut charts have been updated to use the current total results data...

Monday, 20 April 2026

Trigger Reporting Improvements Trigger activity is now easier to review with a new sortable table view. What changedA new sortable table has been added to show trigger counts.Trigger counts can now be...

Wednesday, 15 April 2026

Improved Management of SSO Users We've introduced safeguards to help maintain consistency when managing users who sign in through Single Sign-On (SSO). What changedPermission groups for non-managed SS...

Thursday, 2 April 2026

Access Token Creation Update Newly created access tokens are now shown on screen after creation, making them easier to copy and save securely. What changedAccess tokens are displayed immediately after...

Monday, 23 March 2026

Permission Actions We've introduced several updates behind the scenes to support upcoming features....

Tuesday, 10 March 2026

Improved Report Builder Navigation The Report Builder has been relocated from the overlay route to the Metrics route. This update improves overall navigation flow and simplifies the underlying UI stru...

Monday, 9 March 2026

Improved Access Management for Application Whitelists We have released a small update to Synthetix Cloud that improves how application whitelists are managed. Previously, certain system restrictions p...

Wednesday, 11 February 2026

Supervisor Mode - Permissions We’ve fixed an issue that could stop Supervisor Mode from working as expected. Previously, the system did not always receive the right permission details for each user. T...

Wednesday, 4 February 2026