Release notes

File upload - Improved file safety We’ve introduced an update to strengthen how files are checked when they are uploaded to the system. What changed The platform now applies stricter rules to certain ...

Thursday, 22 January 2026

Widget Management You can now manage your SynthetixJS web widgets from a dedicated Admin section. This means you can:Change what appears on the home screenControl how Chat and the Bot are presentedAdj...

Thursday, 22 January 2026

Environment Variable Manager Improvements These changes help keep the system more organised and efficient, making it easier to maintain and reducing the chance of issues in the future. There’s no chan...

Tuesday, 20 January 2026

Widget Management Update We’ve added internal tracking for changes made to Widget settings in SynthetixJS. This allows us to see when settings are updated and helps support investigation and troublesh...

Thursday, 15 January 2026

Themes: New “Enable Custom Themes” Permission We’ve added a new 'Enable Custom Themes' permission that gives teams more control over who can use and manage custom themes. What this means Admins can no...

Wednesday, 14 January 2026

Word Store Improvements These changes help keep the system more organised and efficient, making it easier to maintain and reducing the chance of issues in the future. There’s no change to how the feat...

Tuesday, 13 January 2026

Text-to-speech - Voice selection You can now select your favourite voice and adjust the default reading speed from the Accessibility tab in your profile preferences....

Tuesday, 13 January 2026

Text-to-speech improvements Several improvements have been made to text-to-speech functionality in Synthetix Cloud to provide a smoother and more consistent listening experience. What's newImproved pl...

Thursday, 8 January 2026

Polly - Support long text The speech generation service has been enhanced to support longer text inputs, ensuring smoother and more natural audio output. What’s newSpeech requests can now exceed the p...

Thursday, 8 January 2026

Add label-based FAQ lookup to knowledge/speech endpoint The knowledge/speech endpoint has been enhanced to support FAQ lookup by label when a faq_id is not provided. What's newFAQs can now be resolved...

Monday, 29 December 2025

Performance and Maintainability Enhancements We’ve made internal improvements to make the system more efficient and easier to maintain. This update reorganises how core components are structured, redu...

Monday, 29 December 2025

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Monday, 29 December 2025

Improved routing and link handling We’ve improved our routing logic to better handle hashbang (#!) article links and ensure more consistent behaviour when navigating the application. Event handling ha...

Monday, 22 December 2025

Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...

Tuesday, 16 December 2025

Improved Link Compatibility We’ve improved how older links are handled, ensuring that previously used links continue to work smoothly. This helps maintain a seamless experience when accessing shared o...

Monday, 15 December 2025

Improved JSON Editing We’ve improved the way JSON is edited in Synthetix Cloud to make it clearer and easier to use. The basic text box previously used for editing JSON has been replaced with a dedica...

Monday, 15 December 2025

WhatsApp Feedback Handling We’ve improved how customer responses are handled in WhatsApp conversations to make the experience more reliable and consistent....

Thursday, 4 December 2025

Operational Hours Management We’ve added a new way to manage and share operational hours more accurately and flexibly. This update allows us to define:Regular weekly opening hours (Monday to Sunday)Pu...

Tuesday, 2 December 2025

Add Ons UI Tweaks We’ve made a series of small visual and usability improvements to the Add-Ons section within the admin area. These tweaks help create a cleaner, more consistent interface, making it ...

Tuesday, 2 December 2025

Long-Lived Access Tokens – New Add-On You can now enable Long-Lived Access Tokens to keep your integrations connected for extended periods without needing frequent re-authentication. This add-on is id...

Friday, 28 November 2025