Release notes
Discover the latest updates, improvements, and fixes.
- APIs v5.35.0
Add label-based FAQ lookup to knowledge/speech endpoint The knowledge/speech endpoint has been enhanced to support FAQ lookup by label when a faq_id is not provided. What's newFAQs can now be resolved...
Monday, 29 December 2025
- APIs v5.34.0
Performance and Maintainability Enhancements We’ve made internal improvements to make the system more efficient and easier to maintain. This update reorganises how core components are structured, redu...
Monday, 29 December 2025
- APIs v5.33.0
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Monday, 29 December 2025
- SynthetixJS v1.1.1
Improved routing and link handling We’ve improved our routing logic to better handle hashbang (#!) article links and ensure more consistent behaviour when navigating the application. Event handling ha...
Monday, 22 December 2025
- Synthetix Cloud v4.27.0
Text-to-Speech Support for Knowledge Base Articles We’ve added text-to-speech (TTS) playback to Knowledge Base articles in Synthetix Cloud, making it easier and more inclusive for users to access cont...
Tuesday, 16 December 2025
- SynthetixJS v1.1.0
Improved Link Compatibility We’ve improved how older links are handled, ensuring that previously used links continue to work smoothly. This helps maintain a seamless experience when accessing shared o...
Monday, 15 December 2025
- Synthetix Cloud v4.26.0
Improved JSON Editing We’ve improved the way JSON is edited in Synthetix Cloud to make it clearer and easier to use. The basic text box previously used for editing JSON has been replaced with a dedica...
Monday, 15 December 2025
- APIs v5.32.0
WhatsApp Feedback Handling We’ve improved how customer responses are handled in WhatsApp conversations to make the experience more reliable and consistent....
Thursday, 4 December 2025
- APIs v5.31.0
Operational Hours Management We’ve added a new way to manage and share operational hours more accurately and flexibly. This update allows us to define:Regular weekly opening hours (Monday to Sunday)Pu...
Tuesday, 2 December 2025
- Synthetix Cloud v4.25.0
Add Ons UI Tweaks We’ve made a series of small visual and usability improvements to the Add-Ons section within the admin area. These tweaks help create a cleaner, more consistent interface, making it ...
Tuesday, 2 December 2025
- Synthetix Cloud v4.24.1
Long-Lived Access Tokens – New Add-On You can now enable Long-Lived Access Tokens to keep your integrations connected for extended periods without needing frequent re-authentication. This add-on is id...
Friday, 28 November 2025
- Synthetix Cloud v4.23.4
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Friday, 28 November 2025
- Synthetix Cloud v4.23.3
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Friday, 28 November 2025
- Synthetix Cloud v4.23.2
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Friday, 28 November 2025
- Synthetix Cloud v4.23.1
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Friday, 28 November 2025
- Synthetix Cloud v4.23.0
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Friday, 28 November 2025
- Synthetix Cloud v4.16.4
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Friday, 28 November 2025
- Synthetix Cloud v4.16.3
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Friday, 28 November 2025
- Synthetix Cloud v4.16.2
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Friday, 28 November 2025
- Synthetix Cloud v4.6.3
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Friday, 28 November 2025